Phoenix Wolf
Privacy Policy
This Privacy Policy explains how Phoenix Wolf, a trading name of Phoenix Wolf Pty Ltd as Trustee for The Phoenix Collective Trust (ABN 73 918 994 455) (“we”, “us”, or “our”), collects, uses, and protects your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Privacy Policy Consent
By using our website (phoenixwolf.com.au) or engaging with our services, you agree to the terms of this Privacy Policy.
- What Information We Collect
We collect personal and business-related information to deliver our services effectively. This may include:
- Contact information (e.g. name, email address, phone number)
- Business information (e.g. company name, website URL, ABN)
- Billing details (e.g. invoicing address, payment information)
- Marketing data (e.g. campaign insights, tracking preferences)
- Website usage data (via cookies, analytics tools like Google Analytics)
- How We Collect Your Information
We may collect information through:
- Our website contact forms
- Email or phone enquiries
- Onboarding questionnaires
- Analytics and tracking tools
- Client meetings and communications
- Third-party integrations (e.g. CRM, Google Ads, Meta Ads, Xero)
- Why We Collect Your Information
We collect and use your personal information to:
- Provide and deliver our digital marketing services
- Manage your account and communicate with you
- Process payments and send invoices
- Analyse performance and optimise campaigns
- Improve our website and service offering
- Send newsletters, updates, or promotional content (only if opted in)
- How We Store and Protect Your Information
Your information is stored securely using encrypted platforms and tools trusted by our business, including cloud-based CRM, project management, and accounting systems.
We take reasonable steps to protect your data from unauthorised access, disclosure, alteration, or destruction.
- Disclosure to Third Parties
We do not sell or rent your personal information. We may disclose information to:
- Service providers who assist in our operations (e.g. hosting providers, analytics platforms, payment processors)
- Legal or regulatory bodies if required by law
- Our professional advisors (e.g. accountants or legal counsel)
Third-party services are selected carefully and are required to adhere to privacy best practices.
- Cookies & Analytics
Our website uses cookies and similar tracking technologies to improve user experience and analyse performance.
You can control cookie settings in your browser or opt out of data collection by using tools like Google Analytics Opt-Out Browser Add-on.
- Accessing or Updating Your Information
You may request access to your personal information or ask for it to be updated or deleted by contacting us at [email protected]. We will respond within a reasonable timeframe and in accordance with privacy legislation.
- Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites and encourage you to read their policies before sharing information.
- Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or legal obligations. The latest version will always be available on our website with the effective date clearly shown.
- Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Phoenix Wolf
Phoenix Wolf Pty Ltd as Trustee for The Phoenix Collective Trust
Email: [email protected]
Website: https://phoenixwolf.com.au
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